FAQ

Due to the impact of COVID-19, our fulfillment center has made certain operational changes to ensure the safety and well-being of its team and, therefore, is experiencing up to a 72 hour delay in order processing. If you have any questions regarding the status of your order(s), please reference the tracking number in your confirmation email, or send us an email at support@korres.com.

Shipping costs KORRES offers complimentary ground shipping on all orders $50+. Customers may also select other shipping methods at an additional charge at checkout.

Shipping & Handling Delivery time depends on the shipping distance and may vary. Orders are processed Monday through Friday in the order in which they are received. Orders undergo up to 3 days of processing time, and this includes overnight orders. You will receive an email from us with your tracking number as soon as your order has shipped. If you do not receive a tracking number within 3 business days from ordering, please contact our Consumer Experience team.

Delivery time depends on the shipping distance and when the order was placed.

All orders, including overnight orders, are processed Monday through Friday in the order in which they are received and undergo up to 3 days of processing. As soon as it ships out we’ll send you a shipping confirmation with your tracking number. If you do not receive a tracking number within 3 business days after ordering, please don’t hesitate to contact our Consumer Experience team so we can sort everything out.

We kindly ask you to confirm all details of your order before placing it, as orders cannot be changed once they are in our system.|Yes, the vast majority of our products are suitable for vegetarians and/or vegans.

We kindly ask you to check your shipping address before placing your order, as we are unable to change it after the order is confirmed.

Please wait 48 business hours after placing your order, as sometimes carriers experience delays in picking up order or scanning them in as received. If you haven’t received any updates in the last 48 business hours, please contact us at support@korres.com, and we’ll do our best to help you track your order.

Many of our customers find their order or shipping confirmation email in their junk or spam folder. If you can’t find it there or anywhere else, please contact us at support@korres.com and we’ll resend you a confirmation email.

Currently we ship to the US territory, including Hawaii and Alaska,(korres.com) Canada (korres.ca), UK (uk.korres.com), Germany (korres.de), and a few European countries through (https://global.korres.com/home)

As we hope to expand in the future, email us at support@korres.com so our team is aware of the interest in your country as well!

We advise that all pregnant and/or breastfeeding women consult their doctor before the use of any product. Our natural ingredients are our pride and joy, which is why we love to include detailed ingredient lists for each product. Have your doctor look them over to help you decide if a product is safe to use while pregnant or breastfeeding.

In addition, we make safety and efficacy a top priority by avoiding 2,000+ harmful or chemical substances and only use EU-approved, absolutely safe synthetic ingredients when they are the safer option.

Our clean formulas are plant-based and inspired by the natural Greek landscape. Under the details section of each product page, you’ll find the content for each formulation and whether or not it is suitable for you.

No, at KORRES we believe in purity of ingredient and intention. We are strictly against animal testing, and do not test any ingredients or products on animals, nor do we hire outside companies to do so for us at any stage in production.

All of our safety and efficacy tests are performed at our Formulation Lab in Athens, using synthetic skin cells or on volunteers under the surveillance of a dermatologist, ophthalmologist or other medical professional. We do not sell to any countries that require animal testing and follow the European Union's strict legislation that bans animal testing on finished cosmetic products and their ingredients.

Wherever possible, yes. We’re proud to be internationally recognized for environmental best practices, operating under a no-waste principle with renewable energy, and creating 99% recyclable packaging—it’s all a part of our Full Circle process.

The simple answer is no, but be sure to check the details section under each product to see the content of each formulation and whether the product is gluten-free, made with wheat-derived ingredients or may contain traces of wheat.

As always, we’re looking to expand our assortment so our customers can experience more of the magic of Greece and our transformative botanicals, so we encourage you to stay connected with us via our newsletter or on Instagram (@KORRES) to be the first to know about restocks and new releases.

Our Product Team refreshes our skincare assortment annually based on the seasonality of our ingredients, new innovations, and global customer feedback.

We’d love to hear from you about what your favorite product is and, if needed, we will be happy to provide alternative recommendations that best suit your skin needs.

For wholesale and retail inquiries, please contact us by email at salesus@korres.com.

Sharing the magic of Greek Natural Beauty with you is our greatest passion, and we would love to help you in your journey to find the right products for you.

Of course, we understand everyone has unique needs, so we gladly accept returns of unused or gently used items within 45 days of your korres.ca order date. Kindly reach out to support@korres.com with your order number, and our dedicated customer service team will be happy to help.

At this time, we do not provide prepaid return labels or refunds for return shipping costs.

*To return a KORRES product purchased from a retail partner, please contact their designated customer service team for all requests. We are unable to issue refunds or replacements for orders purchased outside of korres.ca.

Refunds are made to the original form of payment once the returned product is received and processed at our warehouse. This takes roughly 7 to 10 business days from the day you send out your package to the day the refund is processed. Please allow 3-5 business days for the refund to be processed.

We are unable to accept the return of any KORRES products purchased from our retail partners. Please contact their appropriate customer service center for all requests.